Coinbase consumers reported outages on the crypto exchange’s wallet on Wednesday.
Many users were locked out of trading popular digital tokens, including Bitcoin (BTC), Dogecoin (DOGE) or Shiba Inu (SHIB), which has been posting a heady growth.
Customers reported that they had trouble reaching Coinbase’s professional-level service Coinbase Pro for around an hour and a half on Wednesday. According to the popup window that was offered to each user, a “connection issue” was to blame. The message assured customers that their funds were safe.
Coinbase has reached the upper echelons of the industry, after completing its public listing in the US and becoming the first publicly-traded exchange.
However, over the months, there have been numerous reports that Coinbase may have some security shortcomings, as consumers reported funds going missing but the exchange had refused to assist them because it did not “look into individual account thefts”.
Because of the multiple attacks on various exchanges around the world, most such services have chosen to implement messages that assured consumers that their funds were safe and sound.
Coinbase took to Twitter to calm excited consumers and said that it had “all hands on deck to get the problem solved”. The issue was troubleshot in 90 minutes and the outage began to subside with more people reporting that they could finally connect.
Coinbase has a good track record for uptime. The exchange last went lights out briefly in May when a huge upsurge in traffic put its servers to a test.
However, consumers are often upset about outages, as cryptocurrencies are volatile and if an outage occurs at the wrong time, they may be locked out of divesting currencies and end up losing money on their investment.